Support & Managed Services

We Provide A Wide Range Of Support & Managed Services

Support and managed services are crucial elements of an organization's IT infrastructure, ensuring smooth operation, security, and flexibility. They quickly address technical problems, maintain uninterrupted operations, and adopt a proactive approach with strong security measures, strategic planning, and predictive monitoring. These services align IT with business objectives, minimize disruptions, and help businesses navigate the changing digital landscape. They prioritize scalability, technology adoption, and disaster readiness, offering ongoing improvement and future expansion. Choosing managed services is a strategic investment in IT infrastructure resilience and long-term performance.

Support Services: Desktop, Application, Hardware and Server

Self-Service Help Desk Capabilities

High performance service help desk offering easy-to-use tools for end-to-end ticket creation, monitoring, meeting SLAs, and improving productivity. Tools include ZenDesk, Fresh Desk, Service Now, JIRA, etc.

Customer Centric Approach

Focused on customer satisfaction, maintaining clear and transparent communication, and following an SLA-based escalation matrix.

Process Orientated Approach

Ensuring timely responses to reported issues to meet the service level agreements (SLAs) specified.

Cloud Management Services

SLA-driven managed services for the entire cloud infrastructure (Private, Public, and Hybrid) following ITIL best practices and standards.

Knowledge Management System

Automated workflow for a Knowledge Management System that provides continuous improvement in existing processes.

24x7 Support Availability

Ensuring round-the-clock availability of support services, especially for critical systems, by highly technically trained resources.

Our Expertise on Support & Managed Services

Full Stack Development and Design

Craft visually stunning and functionally robust websites, meticulously tailored to reflect your unique business needs and goals.

Mobile App Development

Develop seamless mobile applications for both iOS and Android platforms, ensuring a user experience that aligns with your brand identity.

UI/UX Design

Enhance user satisfaction through intuitive and visually pleasing user experience designs, ensuring a delightful interaction with your digital products.

E-commerce Solutions

Build secure and scalable e-commerce platforms designed to propel your online retail success, providing a seamless shopping experience for your customers.

Quick Contact

  • K 1101 Sector 78 Noida, Uttar Pradesh, India, 201301
  • info@softlence.com
  • +91-120-4916220

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